Engage
Creates accessible digital pathways for individuals to ask questions, seek information, and interact with participating organizations and programs.
Confide
Network Intelligence for Organizations That Need to Understand What Is Happening Beyond the Dashboard.
Confide is B Optima Health's flagship AI-powered, patent-pending network intelligence platform. Confide connects communication, navigation, tracking, and organizational intelligence in a single technology ecosystem.
The platform allows organizations to create accessible engagement channels while transforming interactions across programs and organizational networks into actionable intelligence.
A funded program uses Confide as its front door: people reach it by text or web, ask questions or seek services, and Confide's AI understands the request and routes them to the right partner organization in the network. Every interaction feeds back into the program's dashboard, so the organization sees not just how many people reached out but what they needed and whether they got there.
-
-
Navigate
Connects users with relevant resources, organizations, programs, and next actions.
-
Understand
Transforms interactions into structured intelligence about questions, needs, barriers, interests, and patterns.
What Confide does
Five Verbs, One Platform
-
Track
Provides visibility across programs, campaigns, organizations, locations, and initiatives.
-
Inform
Provides decision-makers with intelligence that can strengthen strategy, communication, resource allocation, and program performance.
These five verbs describe how the Confide platform itself works for an end user and a participating organization, distinct from the five company-level capabilities on the Home page, which describe what B Optima builds across all of its technology.
Confide Can Operate at Multiple Levels Simultaneously
Level 01
User Interaction
Understand what people are asking, seeking, experiencing, and attempting to accomplish.
Level 02
Organizational Intelligence
Help individual organizations understand engagement and activity within their own environment.
Level 03
Program Intelligence
Identify patterns across a defined initiative or program.
Level 04
Network Intelligence
Understand activity across multiple participating organizations.
Level 05
Enterprise Intelligence
Give authorized enterprise stakeholders visibility into broader trends, performance, barriers, and opportunities across their network.
- User Interaction
- Organizational
- Program
- Network
- Enterprise
Built to adapt
Confide Is Not Limited to a Single Industry or Program Type
The underlying technology can be configured for environments in which organizations need to:
Get in touch
See Confide Against Your Own Programs.
See how the platform fits your programs, partners and populations.
Request a Walkthrough